Refund Policy
- Full Refund Eligibility: Customers are entitled to cancel and receive a full refund for any service, provided the service has not been rendered or redeemed.
- Refund Window: Refund requests must be submitted within three (3) days from the invoice issuance date.
- Proof of Purchase: To process a refund, the customer must present the original invoice as valid proof of purchase.
- Verification Process: All refund requests are subject to verification to ensure the service was not utilized prior to granting approval.
Service Redemption Policy
- Validity Period: Purchased services must be redeemed within three (3) months from the invoice issuance date.
- Expiration: Upon the lapse of the three-month period, the service will expire, and the customer forfeits the right to redeem the service or claim a refund.
- Prior Booking: Customers must notify management and schedule their service redemption prior to the expiration date.
Cashback & Store Wallet Policy
- Account Requirement: Wallet features are exclusively available to registered store members and cannot be utilized during guest checkout.
- Non-Transferable Balance: Wallet/Cashback credit is strictly valid for purchases within the Ocean Spa online store and cannot be redeemed for cash or transferred to a bank account.
- Credit Expiration: Cashback rewards carry a fixed validity period (3 months) as set by Ocean Spa’s promotional terms.
- Forfeiture: Expired wallet balances are automatically forfeited and cannot be reactivated or reclaimed under any circumstances.
- Minimum Spend Threshold: Cashback is earned on services with a minimum spend of 250, subject to specific promotional terms.
- Automatic Credit: Cashback balance is automatically added to the customer’s wallet upon order completion.
- Returns & Refunds on Cashback:
- If an order paid via wallet credit is returned, the eligible amount will be credited back to the customer's wallet balance.
- Customers may pay for an entire order using their wallet balance if it fully covers the total value.
- Wallet balance can be combined with all available payment gateways in the store.
- For payment methods that do not support automated refunds (such as Bank Transfer or Cash on Delivery), refunded amounts will be processed directly into the customer's wallet.
- Orders paid entirely via wallet balance are not eligible to earn additional cashback.
- For split payments (e.g., partial payment via wallet and partial via Card, Tamara, or COD), cashback will only be calculated on the amount paid through non-wallet payment methods.
- Data Retention: Ocean Spa reserves the right to retain all wallet transaction logs and history, even if the wallet service is suspended.
- Policy Amendments: Ocean Spa management reserves the right to modify wallet terms and conditions at any time, with updates reflected on this page.
General Terms
- Universal Applicability: This policy applies to all customers without exception.
- Compliance: All requests for refunds or service redemptions must strictly comply with the terms outlined above.
- Policy Right: Ocean Spa reserves the right to amend or update these policies at any time without prior notice.